Shipping:
We ship daily; M–F.
All orders placed M–F are processed and shipped within a 24-hour period. Orders placed on a Friday will ship the following Monday.
Note: orders paid by e-check or wire transfer will ship within a 24-hour period once funds have been received.
For orders within the US:
We ship UPS ground unless otherwise specified – M-F.
For Standard Shipping please allow 7-10 business days depending on your zip code.
Shipping fees are determined based upon weight.
For International Orders to Canada or the UK:
For International Orders outside of Canada and the UK:
Special payment arrangements must be made directly with Lucy's Luxuries
Returns
Please note that due to health code restrictions on animal products our carriers may not be returned
Please be sure to carefully read our descriptions and sizing before placing your order.
All defects must be reported within a 48hour period and we will gladly repair or replace the items.
Repairs
Lucy's Luxuries does all of its repair work in house. We will not provide reimbursement for work done outside of our facilities. Damages/repairs must be reported directly to our customer service department customerservice@lucyslux.com or 860-561-1430. You will be given a repair code and shipping address to send the merchandise. Lucy's Luxuries will evaluate the repair and determine whether a service fee will apply in instances when the damage was not the fault of Lucy's Luxuries. Customer will be made aware of any such fees prior to work being completed. Please note: Repairs may take several weeks depending on the nature of the repair.
Forms of payment
This site allows orders to be processed through PayPal for the US, Canada and the UK.
Note: shipping fees outside of the US can not be calculated on this site. See shipping rules above.
For International Orders outside of Canada and the UK - wire transfer only
Pricing:
Pricing on our site reflects a minimum of a 20% discount from full retail
Sales and promotions offered on this site may not apply for other on line retailers or boutiques.
Airline
Our bags meet the carry on baggage requirements for most airlines - however we do suggest that you check with your local carrier before traveling.
Privacy Policy
Lucy’s Luxuries does not share any of your personal information with third parties. Any data that we collect on our site is secure and is used strictly to process your order and/or send you updated information about our site, company and product line.
Links to Third Party Sites
Links to other sites, as well as references to products and services offered by third parties, are provided to you for convenience and do not constitute an endorsement or approval by us. We do not assume any liability for your use of any of the foregoing, which you acknowledge and agree shall be at your own risk. You should be aware that such third party sites may collect data or solicit personal information from you. As we do not control such sites, we are not responsible for their privacy policies. We encourage you to review the legal and privacy policies of all third party sites.
Irregular
Irregular may refer to stitching, scratches, missing attachments, or a slight deformity in shape. It does not refer to any structural defect that would be harmful to a pet such as broken zippers, broken mesh or a broken leash/harness ring.
